eLogs Frequently Asked Questions

FAQ Section: Username / Password

I Lost my Password/User Name? How do I change my Password?

Username / Password assistance is now available automatically!
For passwords, visit the Password Reset page
For usernames, visit the Username Reminder page



FAQ Section: Logging Data

I see that there are two different ways to log my data. What is the difference?

Please visit the page: eLogs Direct or eLogs App?


I use the eLogs App can't find the option to delete a record.

Instructions are listed here: Deleting records out of the eLogs App


Why can't I use the App on a public computer?

Because of the possible security issues of local database storage, and to prevent cross-contamination of log data between users, it is not recommended that the eLogs App be used on public computers


My logs are disappearing from the eLogs App!
How can I tell if my logs are making it to the system?

To prevent overloading the database storage on your device, certain logs may seem to disappear after time.

To double-check that your logs are being successfully synchronized and are stored in the eLogs system, please first check the Record Inspection Utility or eLogs Direct, or run the appropriate report and double-check if your data is present.


Error Message: "Unsupported Browser Warning"

The eLogs App can run on any handheld device with a web browser that supports local database storage, including Safari, Google Chrome and the Android Web Browser. The built-in web browser on most smartphones and tablet devices are supported. Third-party browsers may or may not work. eLogs does not currently run on Internet Explorer or Mozilla Firefox.


Error Message: "Unable to access database: could not prepare statement (1 no such table: config)"

Your device is set for private browsing, which prevents eLogs from saving data. Go to settings, go to browser, such as Safari or Google Chrome. Turn private browsing off.

Error Message: "Your user account is already associated with a different device. Please sign in again to authorize this device and de-authorize the other one"

This occurs when the user has installed the eLogs App onto more than two devices. This is one of the reasons it is imperative to sync before and after each logging session. Tap the "Ok" button and log into the eLogs App. Re-enter your ID and Password. Sync twice before logging any new cases. Tap on Launch. Log your cases and sync your data.


FAQ Section: Printing Reports

My reports are missing data OR
I receive an error No contract data found! when attempting to print a report

All cases are logged under your current service/rotation. That service/rotation information is logged in the "Master Schedule" eLogs form. At the beginning of each new block or rotation you must enter that block's service/rotation into a new log.  These logs are designed to match the master schedule assigned to you by your Medical Education Department, and are required by the eLogs system in order to correlate patient data to your schedule.

Master Schedule:

Contract Year:


OGME Year / Training Year Note

OGME Year (Osteopathic Graduate Medical Education year) is the period of time post-medical school, tallied annually, that a physician spends in training for his or her specialty.

OGME Year and the Resident's Training Year are usually identical with a few exceptions. The OGME Year can be greater than the Resident's Training Year when the Resident has done a traditional internship or has changed residency programs.

For example, if a resident started his or her training in OBGYN and in their second year switched to Family Medicine, for their first year of Family Medicine Residency their OGME year would be "2 - Two" and their Resident Training year would be "FM - 1"


ACGME eLogs Importing:

Transferring eLogs to the ACGME case log system is not currently supported.